returns & refunds

Damaged, defective or wrong items

If your deck arrives damaged, defective, incomplete, or isn't what you ordered, we'll replace it or give you a full refund, including shipping. Please email hello@girlsbeinggirls.world within 7 days of delivery with your order number and a photo of the problem (and of the parcel, if it arrived damaged). We cover the cost of sending it back.

Changed your mind?

You can return an unopened, unused deck in its original packaging within 7 days of delivery. You pay for the return shipping, and the original shipping fee isn't refunded. Once the deck reaches us and we've checked it, we'll refund the price of the item.

Cancelling an order

You can cancel an order any time before it ships. Email hello@girlsbeinggirls.world with your order number and we'll refund the full amount, shipping included. Once an order has shipped (we email you a tracking number when it does), it can't be cancelled, but you can still return it as described above.

Event tickets

If you can't make it to a paid gathering, reply to your confirmation email or write to hello@girlsbeinggirls.world at least 3 days before it starts, and we'll refund your ticket in full. After that, tickets can't be refunded, but you're welcome to send a friend in your place. Just tell us their name. Tickets aren't refunded for no-shows.

If we cancel a gathering, or move it to a date you can't make, we'll refund your ticket in full.

Lost parcels

If tracking shows no progress for longer than the delivery estimate, email us and we'll follow up with the courier. If the courier confirms the parcel is lost, we'll send a replacement or give you a full refund. See our Shipping Policy for delivery times.

How to request a return

• Email hello@girlsbeinggirls.world with your order number and what went wrong, plus photos if the item is damaged.
• We'll reply with the return address and instructions. Please don't send anything back before then.
• Once we receive and check the item, we'll let you know whether your refund or replacement is approved.

Refunds

Approved refunds go back to your original payment method through PayMongo. If a refund can't be made that way, we'll send it to a GCash, Maya or bank account in your name instead. Refunds usually reach you within 5–10 business days of approval, depending on your wallet or bank. We'll email you when your refund has been issued.

Your rights

This policy doesn't limit your rights under the Consumer Act of the Philippines (Republic Act No. 7394). For anything else, see our Terms of Service.